Vehicle Passenger & Luggage Capacity Capacity is listed for groups with and without luggage.

• 5-Seater Sedan: Max. 3 passengers + 3 bags | 4 passengers (no luggage)

• 7-Seater MPV: Max. 4 passengers + 4 bags | 6 passengers (no luggage)

• 10-Seater Van: Max. 8 passengers + 8 bags | 10 passengers (no luggage)

• VIP Luxury Van: Max. 8 passengers + 8 bags | 9 passengers (no luggage)

Note: Standard luggage size is 24 inches. Any bag larger than 24 inches will be counted as two pieces.

• For hotels located outside the city center, an additional surcharge will apply. Please contact customer service in advance to confirm your location and the exact surcharge amount. When booking, please select the corresponding surcharge option based on the quote provided by our customer service team.

• If the driver waits for more than 2 hours beyond the scheduled pickup time (for airport pickups), and you have successfully contacted customer service to have the driver continue waiting, an overtime fee of THB 300 per car, per hour will apply. Any portion of an hour is charged as a full hour. This fee must be paid in cash directly to the driver.

• Airport transfer services are point-to-point with no stops in between.

• Prices may be adjusted during peak periods such as Chinese New Year and New Year's Day. You will be notified of any price changes before your booking is confirmed.

• There are no nighttime surcharges; however, we kindly encourage passengers to give a small tip to the driver as a token of appreciation.

• Tipping the driver is completely voluntary. The customary amount for a transfer service is typically THB 100 per vehicle.

Reminders:

• For Airport Pickups: When booking, please select your flight's arrival date. For example, if your flight arrives at 11:45 PM on May 1st, please select May 1st. If your flight arrives at 1:20 AM on May 2nd, please select May 2nd.

• For Hotel Pickups: Please select the exact date and time you wish to be picked up.

• This is a one-way, point-to-point transfer service with no stops in between.

• Please note that drivers have basic English communication skills only.

• When booking, please select a vehicle that accommodates your group size. If the number of passengers on the day of travel exceeds the vehicle's capacity, the operator reserves the right to require you to book an additional vehicle. If a second vehicle is unavailable on short notice, the driver may refuse service. In such cases, no refunds or amendments will be offered.

• The standard luggage size is 24 inches. Any bag larger than 24 inches will be counted as two pieces.

• Crutches, strollers, and sports equipment will be counted towards your luggage allowance. Please note that each wheelchair will be counted as one passenger seat in terms of vehicle capacity.

• This is a one-way transfer service. For a round-trip service, please make a separate booking.

• Please ensure all pickup and drop-off information is entered correctly. Additional charges will apply for any incorrect information that results in dispatching the driver to the wrong location.

• Please ensure that the contact information you provide is reachable on the day of your transfer so that our team can coordinate your service.

• Please note: For same-day transfers, bookings must be made at least 10 hours in advance. For any booking made within 24 hours of the pickup time, you must call our customer service immediately after booking to ensure timely vehicle arrangement.

• Important Notice on Traffic: To all passengers booking transfers and private charters, please be aware that traffic in Thailand is notoriously congested and can be affected by unforeseen circumstances such as traffic control, weather, and accidents. If you are traveling to catch a flight or have a scheduled activity, you must allow ample extra travel time. The incidence of significant delays due to accidents, traffic jams, road closures, construction, or flooding is extremely high. Please be generous with your time estimates when planning your itinerary. Transportation providers in Thailand, including our company and our suppliers, cannot be held responsible or provide compensation for any delays, missed flights, or disruptions to your schedule caused by these force majeure traffic conditions. In the event of any unexpected situation, our company will do its best to assist you with alternative arrangements and recommendations.